FAQ

Q1: Do you have a physical store?

No, we are an online store only, serving customers across New Zealand and Australia.

    New zeland:NZ&AU Leading Branded Car Diagnostic Scanners

    Australia:NZ&AU Leading Branded Car Diagnostic Scanners

Q2: May I use PayPal for payment?

Yes, we support multiple payment methods, including Credit Card, POLI, Afterpay. And all transactions are secure and encrypted.

 Q3: Can I get a invoice for the order?

Yes, please contact us and we will provide the invoice for you.

 Q4: Can I return the product if it does not meet my requirements?

We support a 7-day no reason return, but you will need to pay a restocking fee, which includes the shipping cost to send the item to you, and expenses incurred in preparing and receiving your order.

 Q5: What should I do if my product is faulty?

If your product is faulty or arrives damaged, please contact us and we will arrange professional after-sale to handle the issue.

Q6: How long it will take to receive my product?

To New Zealand, it will take about 1–5 business days; to Australia: it will take about 5–10 business days. Shipping times may vary based on your location and courier delays 

Q7: Do you ship internationally?

Currently, we only ship within New Zealand and Australia.

Q8: Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use it to monitor your shipment online and stay updated on its status until it arrives.

Q9: Are your products genuine and covered by warranty?

 Yes, we work directly with trusted global brands like Autel, Launch, Thinkcar, Xtool, OBDSTAR, Otofix, and Blue-Point. All products are 100% genuine, fully updated, and backed by warranty, giving you peace of mind with every purchase.

Q10: Why choose Fairtools?

When shopping with Fairtools, you get premium-quality tools at competitive prices, fast shipping, local support, and professional after-sales service. Whether you are a mechanic, auto electrician, or DIY enthusiast, we ensure you have the right tools for Australian vehicles and real-world conditions.