FAQ

Do you have a physical store?

No, we are an online store only, serving customers across New Zealand and Australia..

May I use PayPal for payment?

Yes, we support multiple payment methods, including Credit Card, POLI, Afterpay. And all transactions are secure and encrypted.

Can I get a invoice for the order?

Yes, please contact us and we will provide the invoice for you.

Can I return the product if it does not meet my requirements?

We support a 7-day no reason return, but you will need to pay a restocking fee, which includes the shipping cost to send the item to you, and expenses incurred in preparing and receiving your order.

What should I do if my product is faulty?

If your product is faulty or arrives damaged, please contact us and we will arrange professional after-sale to handle the issue.

How long it will take to receive my product?

To New Zealand, it will take about 1–5 business days; to Australia: it will take about 5–10 business days. Shipping times may vary based on your location and courier delays

Do you ship internationally?

Currently, we only ship within New Zealand and Australia.